Frequently Asked Questions
Everything you need to know about your Softies experience.
What materials are used in Softies apparel?
We prioritize comfort and sustainability by using premium organic cotton, bamboo blends, and recycled polyester to ensure every piece feels as soft as a cloud.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you aren't completely satisfied with your fit, you can return or exchange unworn items with original tags attached.
How do I find my perfect size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts for the most accurate fit.
Do you offer international shipping?
Yes, Softies ships to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location.
How should I care for my Softies garments?
To maintain the softness and integrity of the fabric, we recommend machine washing on a cold, gentle cycle and tumble drying on low or laying flat to dry.